Privacy Policy

To provide an online casino service, Wager Beat Casino may handle information supplied by players and information created when the website is used. The information collected depends on the services used, the account activity involved and the checks that may be required. Players should provide information that is accurate and keep their account details up to date. Information may include the following categories:

• Account details, such as a player’s name, date of birth, residential details, username, account preferences and other information used to create or manage an account.
• Contact details, such as an email address and other information used to communicate about an account, support request, transaction or important service notice.
• Verification information, which may include identity documents, proof of address, information about the source or ownership of funds, and other details needed for account verification or security checks.
• Payment and transaction records, including deposits, withdrawals, wagers, gaming activity, balances, payment method details and records of communications about transactions. Payment information may also be handled by payment service providers.
• Technical information, such as an IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, login activity and other information generated when the website is accessed.
• Cookie and similar technology data, including information about preferences, sessions, website performance and how features are used.
• Support and communication records, including messages, requests, feedback, complaints and information provided when a player contacts customer support.

Some information may be collected directly from a player, while other information may come from a payment provider, identity verification service, fraud prevention service, technical provider or another source that supports the operation of the website. Where information is requested for account, verification, payment or legal purposes, choosing not to provide it may mean that some services cannot be provided or that an account cannot be fully verified.

Wager Beat Casino may share personal information when this is reasonably required to provide the website, protect players and the service, process transactions or meet legal obligations. Information may be shared with service providers that perform functions on behalf of the website, such as payment processing, identity and verification checks, fraud prevention, information technology, hosting, security, customer support, communications, analytics and technical maintenance.

Information may also be disclosed where necessary to protect the rights, property or security of players, the website or another person; to investigate suspected fraud or misuse; to respond to a valid legal or official request; or to establish, exercise or defend legal rights. Service providers are expected to handle information only for appropriate business purposes and to apply suitable safeguards.

Some providers or systems supporting an online service may be located outside Australia. If personal information is handled in another country, it may be subject to the laws and access arrangements of that country. Appropriate steps are taken to support the security and proper handling of information when working with external providers.

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption where appropriate and secure storage arrangements. No website, internet connection or electronic storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private and contact support promptly if they suspect unauthorised account activity.

Personal information is kept only for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, transaction records, support, security, dispute handling and business reporting. Some records must be kept for a period required by law even after a player closes an account or asks for information to be deleted. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Subject to applicable requirements and reasonable identity checks, players may ask to exercise privacy rights in relation to their personal information. These rights may include:

• Access: request details about personal information held about the player and, where appropriate, a copy of that information.
• Correction: ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: request deletion of personal information where it is no longer needed or where deletion is otherwise available. Deletion may not be possible when records must be retained for legal, security, transaction, dispute or other legitimate reasons.
• Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be changed. Essential account and service messages may still be sent where necessary.

To exercise these rights, or to ask a privacy question, contact support@wagerbeatcasino.wtf. The request should explain what assistance is needed and, where possible, include enough information to identify the relevant account or request. For security, additional information may be requested to confirm identity before personal information is disclosed or account details are changed. Requests are considered within a reasonable period, subject to the nature of the request, verification requirements and any legal restrictions.

If a player believes that personal information has been handled incorrectly, they should contact support@wagerbeatcasino.wtf so the concern can be reviewed. Players should not send unnecessary sensitive information in a message. Any information supplied for a privacy request will be handled for the purpose of assessing and responding to that request.